Careers / Practice team
Front Office
Be the first person every patient meets, with modern scheduling and communication tools and a central team behind you.
- First impressionsWhere the patient experience starts.
- Modern systemsAutomated reminders and patient outreach.
- Central supportBilling and insurance help behind you.
- Room to growA path to office manager and beyond.
The role
Where the patient experience starts.
The front office is where the patient experience and team culture start. You will coordinate schedules, insurance and patient communication with the help of modern, AI-assisted systems and a central team that supports you.
We invest in training, mentorship and clear criteria for advancement, including paths into office leadership.
The work
What the role involves
Organized, warm and one step ahead of the schedule.
What you will do
- Welcome patients, check them in and out, and answer calls and messages.
- Schedule appointments and keep the schedule full and confirmed.
- Verify insurance and prepare every new patient before the visit.
- Help patients understand their next steps and coordinate follow-up.
- Fill open time from the waitlist and flag same-day opportunities.
- Work with the central team on billing, claims and patient communication.
What we look for
- Experience in a dental or medical front office, or in customer service.
- Comfort with practice management software. Open Dental experience is a plus.
- Clear, friendly communication on the phone and in person.
- Organization and follow-through when the day gets busy.
- Familiarity with dental insurance is a plus.
Love making a great first impression? Introduce yourself.
Introduce yourselfHow we work
A front desk with support behind it
Clear routines and a central team, so you are never on your own.
Daily huddles
Short, structured huddles keep the whole team aligned: the schedule, medical alerts, complex cases and what needs to be ready for tomorrow.
The patient experience
Check-ins, scheduling, insurance verification and patient communication, supported by automated reminders and outreach.
Central team support
Billing, claims and insurance follow-up are handled with our central team.
Training that continues
Training at onboarding, regular team meetings and an annual all-team meeting.
Where this role can lead
Grow into leadership
Front office roles lead somewhere. A typical path at Flossophy.
Front office associate
Learn our systems and own the patient experience at the desk.
Office manager
Lead the practice team, the huddles and the daily rhythm.
Central business team
Move into revenue cycle, scheduling, marketing or operations across practices.
What we offer
Benefits that support you
We invest in the people who care for our patients. Details are shared during the hiring process.
Health coverage
Medical, dental and vision coverage, with wellness programs and employee assistance resources.
401(k) retirement plan
A retirement plan with simple enrollment and the tools to manage your contributions.
Paid time off and holidays
Paid time off, paid holidays and a clear, simple process for requesting time away.
Continuing education
Support for continuing education and learning tools to build new skills.
Financial and career planning
Resources for financial planning and regular conversations about where your career is heading.
A team that celebrates
An annual all-team meeting, end-of-year celebrations and a culture that recognizes good work.
Eligibility for some benefits depends on role and schedule.
How hiring works
Simple, respectful and direct
We keep the process clear, and we tell you where things stand.
Introduce yourself
Share your background, the role and location you are interested in, and your résumé.
Have a conversation
If there is a fit, we will reach out to talk about the role, the practice and what you are looking for.
Join the team
Onboarding with clear expectations, the training to meet them and a team ready to welcome you.
What to include
Your résumé, the days you are available, your preferred location and any dental, insurance or software experience.
Questions
What candidates ask us
Something else on your mind? Ask it when you introduce yourself.
Are you hiring for this role right now?
Openings vary by location and time of year. Introduce yourself any time, and we will reach out when there is a fit.
Do I need dental experience?
It helps, but service skills and organization matter most. We train every new team member on our systems.
What tools will I use?
Our practice management system, plus automated tools for confirmations, reminders and patient outreach.
Can I grow into management?
Yes. Front office associates can grow into office managers, and office managers into our central business team.
Which office would I work in?
Our practices are Tilden Dental Group in Chicago (Streeterville) and Smiles on Enterprise in Oak Brook, Illinois. Tell us your preferred location when you introduce yourself.
Our practices
Our Locations
Two practices with their own names, teams and neighborhoods, supported by one central team.
Next step
Ready to introduce yourself?
Share your background, the role you are interested in and the location you prefer. If there is a fit, we will reach out to talk.